Privacy Policy

Last Updated: 5th of June 2025

EcoGen Canada (“we”, “our”, or “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website https://ecogencanada.ca.

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1. Information We Collect

We may collect the following types of information when you interact with our website or services:

Personal Information:

• Name

• Email address

• Phone number

• Postal address

• Energy usage or hydro bill info

• Financing preferences

Automatically Collected Information:

• IP address

• Browser type and version

• Device type

• Pages visited and actions taken

• Referral URLs

This may be collected through cookies, pixels, or similar tracking tools (e.g., Google Analytics, Google Ads, Meta Pixel).

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2. How We Use Your Information

We use your information to:

• Provide you with solar energy estimates and services

• Assess your eligibility for solar incentives or financing

• Communicate with you about your inquiry

• Improve our website, marketing, and customer experience

• Comply with applicable laws and regulations

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3. Sharing of Information

We do not sell or rent your personal information. We may share it with trusted third-party partners only as necessary to:

• Deliver services (e.g., solar installers, financing providers)

• Process analytics or advertising (e.g., Google, Facebook)

• Maintain and operate our website or CRM

All partners are contractually required to keep your data secure and confidential.

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4. Use of Cookies and Tracking

We use cookies and similar technologies to:

• Track site performance and user behavior

• Serve targeted advertisements via platforms like Google and Facebook

• Improve user experience

You can manage your cookie preferences through your browser settings.

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5. Data Security

We use reasonable physical, administrative, and technical safeguards to protect your personal information. However, no method of data transmission or storage is 100% secure.

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6. Your Rights

As a Canadian resident, you have the right to:

• Access the personal information we hold about you

• Request correction or deletion

• Withdraw consent to communications

• File a complaint with the Privacy Commissioner of Canada

To make a request, contact us at sales@ecogencanada.ca

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7. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of those sites.

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8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted at https://ecogencanada.ca/privacy

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9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

EcoGen Canada

Email: sales@ecogencanada.ca

Toronto, ON, Canada

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